Leasing Professional at Heritage Plaza

San Antonio, TX
Welcome to The Guild

Here at The Guild, we’re on a mission to craft experiences that travelers and renters love, and foster connected communities. Our properties allow for you to live with us full-time or stay anywhere from a few nights to a few months in a fully furnished apartment. Whether you’re a digital nomad exploring new cities, you’re traveling a few days for work, or you want to live in a connected community - we have the option for you.

The Guild’s co-founders come from real estate technology and boutique hotel development backgrounds. As a company, we are as focused on creating a better experience for employees as we are for residents and guests. We believe in offering competitive pay, incredible benefits (we cover 99% of individual premiums on health insurance), equity ownership, and growth opportunities for every member of our team.

Since launching in 2016, we’ve raised over $40 million from venture capital investors that are dedicated to helping us build a global brand.  We operate more than 2,000 units across 6 markets and are looking for team members that can help us improve the experiences of our guests through strong values, heartfelt service, and a commitment to excellence.

The role  

The Leasing Professional is responsible for marketing, sales and creating positive and lasting impressions with residents, prospects and anyone who visits our office. You are the first point of contact and the most important person on our team! Attention to detail and accuracy are very important in this position, along with great closing skills. The primary duties of the leasing professional are to greet clients, to present the features and benefits of the community and closing the sale.

How you’ll contribute 
  • Provide excellent customer service to residents, vendors and coworkers.

  • Assist in renewal process (warm calls, emails, letters) and documenting contact with residents.

  • Respond to internet leads, answer prospect calls and conduct property tours following company and mystery shopping guidelines.

  • Work to maximize occupancy, new lease rates and renewal rates.

  • Lease apartments and sell products and services for the community.

  • Use established sales strategies to maintain closing ratios, and provide optimal service.

  • Follow up with prospects and current residents on renewals and service requests.

  • Assist in planning and hosting resident events.

  • Responsible for auditing all lease and renewal files, key controls, and bonus submissions to the Community Manager.

  • ·Enter all resident and prospect activity into the computer daily.

  • Walk apartments before move-in to ensure they are ready.

  • Maintain product knowledge of current community and surrounding market. 

  • Assist in marketing activities for the community.

  • Complete accurate lease files and follow up on corrections needed for new and existing residents.

  • Attend company training and meetings as required.

  • Assist other communities as required.

  • Communicate professionally and effectively with staff, coworkers, vendors, residents and corporate associates in all departments.

  • Adhere to company standards and policies and procedures.

  • Other tasks as assigned by supervisor.

Perks & Benefits

At The Guild, we believe that our team is the biggest key to our success. Therefore we are setting out to create an employee experience that is inclusive, collaborative, and rewarding.  For us, great benefits are just the start, so here are a few highlights of our benefits program:

  • Stay Healthy: We pay 99% of individual health insurance premiums and 50% of family member premiums for all employees.

  • Think Like an Owner: We provide equity ownership opportunities to all employees.

  • The Right Tools for the Job: We provide all employees with a monthly cell phone stipend; work from home employees can request office equipment; and employees are provided with a laptop, tablet, or other equipment that is needed to get the job done. 

  • Look Forward to Travel: We offer employee and friends & family discounts at our expanding network of locations so that you can experience The Guild first hand for a weekend getaway or a vacation.