Head of Client Services & Business Development

Remote - Austin, TX

Welcome to The Guild

Here at The Guild, we’re on a mission to craft experiences that travelers and renters love, and foster connected communities. Our properties allow for you to live with us full-time or stay for a few nights to a few months in a fully furnished apartment. Whether you’re a digital nomad exploring new cities, you’re traveling a few days for work, or you want to live in a connected community - we have the option for you! 

The Guild Co Founders come from Real Estate technology and boutique hotel development backgrounds: we are as focused on creating a better experience for employees as we are for residents and guests. We believe in offering competitive pay, incredible benefits (we cover 99% of Individual Premiums on Health Insurance), equity ownership, and growth opportunities for every member of our team.

Since launching in 2016, we’ve raised over $40 million from Venture Capital investors that are dedicated to helping us build a global brand.  We operate more than 2,000 units across 6 markets and are looking for team members that can help us improve the lives of our guests, team, and partners through strong values, heartfelt service, and a commitment to excellence!

The role  

As our Head of Client Services & Business Development, you will be a critical member of the real estate team responsible for driving pipeline growth, new and existing client relationships, and business development. This is an exciting opportunity to be a business development lead and help pioneer the future of multifamily management and flexible living. The ideal candidate has a deep understanding of unlocking growth opportunities, new business, sales, and multifamily management. You must be highly motivated, client-focused, organized, analytical, and passionate about working to solve complex problems in multifamily and hospitality real estate.

You’ll feel at home

  • If you thrive in a high-paced, exciting environment working with passionate and empathetic professionals who love team culture.

How you’ll contribute

  • Build, develop, and refine outreach strategy and new business pipeline for multifamily management assignments

  • Manage existing client relationships

  • Work with various company departments to build sales collateral and business development materials to win new business

  • Develop and articulate to leadership sales funnel and track key deliverables and KPIs across the company

  • Gather and prepare research reports, demographics, rent and sales comparables, and macro and micro trends for clients

  • Spearhead due diligence review and organize and present materials internally and externally

  • Be the point of contact and relationship manager for multiple clients while building new relationships and paths to new business

  • Prepare and present proposals to potential clients, partners, and leadership team

  • Tour properties and sites and meet with potential partners, clients, and stakeholders

  • Develop and maintain strong understanding of multifamily and hotel trends, insights, market data, and jurisdictional rules and regulations     

Qualifications

  • 5+ years of experience in multifamily real estate, sales, and marketing

  • Bachelor or Associates degree in business or finance related field preferred

  • Understanding of property management systems, preferred vendors, and how those affect on-site operations

  • Ability to effectively communicate and represent the company in a professional manner and think independently

  • Proficient in Microsoft and Google products with capability to create and manage dashboards and templates to measure performance/success

  • Ability to manage time effectively and manage tight deadlines in an organized fashion and work independently 

  • Possesses exceptional analytical and problem solving skills

 Problems you’ll solve

  • As Head of Client Services & Business Development, you will have an immediate impact on the business and will be leading business development efforts for third party multifamily management assignments.

  • In your first 30/60/90 days, you will regularly meet, collaborate, and work closely with your manager and the leadership team to:

    • Establish KPIs and sales metrics to grow new business

    • Develop and create success tools in order to manage existing clients and generate new business

    • Understand The Guild value proposition and work closely with cross-functional departments to refine and articulate market/company position

    • Work closely with multifamily and hospitality teams to develop and execute on client materials including dashboards, templates, consulting agreements, PMAs, RFPs, etc.

Perks & Benefits

At The Guild, we believe that our team is the biggest key to our success. Therefore we are setting out to create an employee experience that is inclusive, collaborative, and rewarding.  For us, great benefits are just the start, so here are a few highlights of our benefits program:

  • Stay Healthy: We pay 99% of Individual Health Insurance Premiums and 50% of Family Member Premiums for all employees

  • Think Like an Owner: We provide equity ownership opportunities to all employees

  • The Right Tools for The Job: We provide all employees with a monthly cell phone stipend; work from home employees can request office equipment; and employees are provided with a laptop, tablet, or other equipment that is needed to get the job done. 

  • Look Forward to Travel: Employee and Friends & Family discounts at our expanding network of locations so that you can experience The Guild first hand for a weekend getaway or a vacation.