Guest Experience Host/Agent, Miami Downtown

Miami (Downtown), FL

Your role

The Guild is building a team of Guest Experience Agents in Miami whose main goal is to create unparalleled experiences that surprise and delight our guests. Reporting to our Miami General Manager, our ideal candidate can advise guests on the closest yoga class, where to grab the most authentic ropa vieja, the latest art gallery opening, and how to avoid the crowds when the Heat game ends. Your expertise will help us be the premiere destination for visitors who yearn to feel like locals.

What you'll do

  • Ensure guests have award-winning experiences by making customized recommendations to meet their interests and accommodating special requests when possible.
  • Contribute to a seamless stay by serving as the main customer contact during their visit and collaborating across The Guild team to solve problems.
  • Establish The Guild as a premier boutique hotel by serving as a brand ambassador who provides the highest level of hospitality and lives the platinum rule.

What you'll bring

  • Local expert - You stay current on Miami events, establish relations with area businesses, and use your knowledge of the local area to suggest activities and attractions our guests would enjoy.
  • Adept listener - You can take a small detail/passing comment and create a memorable visit.
  • Thoughtful anticipator - You understand travel can be stressful and think 2 steps ahead to prevent problems before they occur or can turn a guest’s bad day into something special.
  • Bilingual
  • 2+ years experience in a customer-facing role

Bonus points

  • You're a local
  • You're a foodie

Job perks

  • Generous insurance coverage (health, dental, vision)
  • Monthly cell phone credit
  • Paid time off, up to 15 days per year
  • Discounted stays at our well-appointed suites
  • Monthly cell phone credit
  • Complimentary garage parking
  • Access to state-of-the-art facilities including a gym, pool and hangout spaces

Job Type: Full-time

Pay: From $15.00 per hour


  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Holidays
  • Overtime
  • Weekend availability

Supplemental Pay:

  • Bonus pay

Work Location: One location